Visibility is fragmented
Customer data is split across tools, tickets, exports, and project folders. Important context is easy to miss during assessments.
Know What Exists.Know Where There's Risk.Know Why.
Infrastructure intelligence for MSPs that need to understand customer environments, explain risk, collect evidence, and deliver professional security and compliance assessments.
Security
Compliance
Infrastructure
Why TraceDown
Inventory tells you what exists. It does not explain the environment.
Most MSPs work from several partial views: RMM inventory, firewall exports, vulnerability scans, questionnaires, spreadsheets, and notes from previous projects. That can identify devices, but it rarely explains dependencies, customer impact, or why one finding matters more than another.
Relationships are hard to see
A device list does not show which systems depend on a firewall, virtual host, storage platform, network segment, or exposed service.
Compliance work loses history
Evidence, interviews, overrides, and control decisions need to survive past a single report so the next review starts with context.
Infrastructure Intelligence
Understand how customer infrastructure is connected.
TraceDown is built to show relationships between assets, networks, systems, and dependencies. The goal is not another static inventory list. The goal is usable infrastructure context.
- Hypervisors, virtual machines, and server relationships
- Storage, network boundaries, and infrastructure dependencies
- Communication paths and exposed services
- Context technicians can use during remediation planning
Risk Management
Prioritize the work that changes customer risk.
TraceDown ties risk back to discovered assets and infrastructure context. That gives service teams a practical way to separate critical issues from routine cleanup.
Critical Firmware Vulnerability
Firewall-01
Risk Score Impact
+18
Affected Controls
NIST 800-171 3.5.3
CMMC AC.L2-3.1.1
Recommended Action
Upgrade to 7.0.12
View platform workflow
Affected Assets
27
View customer risk list
Assessment Delivery
Built for billable security and compliance work.
Discover
Collect asset, service, exposure, operating system, and network identity details for each customer environment.
Assess
Review technical findings alongside questionnaires, control reviews, uploaded evidence, and documented exceptions.
Deliver
Support NIST, CIS, CMMC, HIPAA, and similar assessment work with repeatable workflows and preserved history.
MSP Operating View
Know which customers need attention.
Use customer-level risk, discovery coverage, open findings, and assessment status to decide where your team should spend time first.
Explore the platform overview →
Workflow
Discover. Understand. Assess. Document. Deliver.
Discover
Collect the technical facts needed for review.
Understand
Map infrastructure relationships and dependencies.
Assess
Connect findings to risk, controls, and evidence.
Deliver
Give customers clear remediation and compliance guidance.
Give assessments the context they need.
TraceDown helps MSPs move from discovery to risk review, evidence collection, and customer-ready assessment delivery.
Infrastructure intelligence
Risk-focused workflow
Compliance project history
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